01Getting started
How to set up your first brief in 5 minutes
The full onboarding flow — business URL, voice samples, competitor discovery. First brief lands at 7am tomorrow.
3 min read
// support
How can we
help?
Search the docs first — most answers are one query away. If not, a human reply lands in 4 business hours.
⌘K
Avg. reply · 3.4 hours · M-F · 9am-9pm BST
// popular articles
Top 6 questions, solved.
These cover 80% of what people ask. If yours is the 20%, the contact options below go straight to a human.
02Brand voice
Training the voice fingerprint correctly
What samples to paste, what to exclude, how to add banned phrases. Voice-match score of 90%+ in under 4 minutes.
4 min read
03Integrations
Connecting LinkedIn, X, Buffer & WordPress
One-click OAuth for each channel. Permissions explained. Auto-publish vs. queue vs. one-click-approve toggles.
6 min read
04Daily brief
What "verdict scoring" actually means
How signals are scored, what the 0-100 numbers mean, how to bias the model toward your specific business goals.
5 min read
05Billing
Plan upgrades, downgrades & the 30-day refund
How proration works, when annual switching takes effect, how to request the unconditional refund (one word, no calls).
3 min read
06Agency
Managing 5+ client brands as an agency
White-label briefs, per-client voice profiles, shared Slack channels, pause-without-deleting, billing-per-brand options.
7 min read
// contact options
Pick the channel that fits.
All three go to a human. Live chat is paid-tier-only because that's the only honest way to staff it.
// EMAIL · ALL TIERS
walid@scoutrival.com
The fastest path. Goes straight to founder inbox. Free or paid, doesn't matter.
Email support// LIVE CHAT · PAID PLANS
Real-time chat
Operator / Agency / Agency Pro tiers get instant chat during business hours. Powered by Crisp.
Open chat// PUBLIC · ALL TIERS
X / Twitter DM
For quick questions where the answer might help others. Open DMs to @scoutrival from anyone.
Open DMsSYSTEM STATUS · ALL GREEN
Every system operational.
Daily-brief cron · LLM pipeline · channel publishing · auth · billing. Real-time uptime + incident history at status.scoutrival.com (live in Wave 03).
99.98%
UPTIME · 90 DAYS
0
OPEN INCIDENTS
// response-time promises
What "fast reply" actually means.
No "we'll get back to you soon" theater. Real numbers, measured, honest.
EMAIL REPLY
< 4hr
Business hours · M-F · measured average across last 90 days · 3.4hr
LIVE CHAT · PAID
< 5min
During business hours, online status shown · async after hours
BUG / INCIDENT
< 30min
If something is broken in production · public incident page updated
Not a customer yet?
Test it before
you ever email us.
Free brief, no credit card. Set up in five minutes. If something's broken on your trial — that's the only support ticket worth filing.