Read the docs
151 pages, written per screen — brand setup, the daily brief, BlogCraft, audits, billing, MCP. Searchable, and it's where support would point you anyway.
Browse the docs Support
How can we help?
Start with the docs — 151 pages covering every screen in ScoutRival. If the answer isn't there, a real person reads every message.
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Popular: Quick start · Empty brief · Refunds
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Bugs, billing, your account, or anything the docs didn't cover. Every plan gets a real reply from someone who can actually fix it — Pro and Agency are answered first.
Email supportChat with us
Quick questions, answered in the corner of the page. The bubble shows whether someone's actually available — if we're away, it takes a message and we reply by email.
Open chat Popular articles
The six we're asked most.
Real pages, real links — each one is the answer we'd send you.
01Getting started
Quick start
Add your brand, pick competitors, and get your first brief — the whole setup path in one page.
Read it 02Daily BriefWhy is my brief empty?
The most common question we get. Usually a competitor with no handles, or a brief that hasn't run yet.
Read it 03BrandBrand Voice
What samples to paste, what to leave out, and how the voice match is scored.
Read it 04BrandFinding & adding competitors
How discovery works, how to add rivals by hand, and what each watched channel costs.
Read it 05Usage & CreditsWhat a brief costs
Exactly which parts of a brief draw credits — and which are included.
Read it 06BillingCancelling & refunds
How to cancel, what happens to your data, and the 14-day money-back window.
Read it Get a faster answer
What to include when you write.
We won't promise a reply time we haven't measured — but we can tell you exactly what turns two round-trips into one.
- Your brand name in ScoutRival — it's how we find your account without asking.
- The screen you were on — a URL beats a description every time.
- What you expected vs what happened — the gap is usually the bug.
- A screenshot — especially for anything visual, or a number that looks wrong.
- When it happened — roughly is fine; it lets us find the run in the logs.
- For billing: the email on the subscription, if it differs from the one you're writing from.
On Pro or Agency? Say so in the first line — priority support means your message is picked up before the queue.
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Free brief, no card. About five minutes to set up — and the docs are open whether you sign up or not.