Terms & Conditions.
The whole contract, no surprises.

01Acceptance

By creating a ScoutRival account, accessing the service, or clicking "I agree" during signup, you accept these Terms of Service ("Terms"). If you don't accept them, don't use the service.

You confirm that you're at least 16 years old (18 in some jurisdictions), and that you have the authority to bind the company or organization you're signing up on behalf of.

02Service description

ScoutRival is an AI marketing operator for SMBs. It monitors your competitors, generates a daily verdict + draft post, and publishes (or queues for approval) across the channels you've connected.

The service is delivered through:

• The marketing website at scoutrival.com
• The web application at app.scoutrival.com
• The public REST API at api.scoutrival.com
• Daily-brief emails and notifications

Features may evolve. We may add, remove, or modify features to keep the service useful and sustainable. Material changes are announced with 30 days' notice via email.

03Account terms

Account creation

You need a valid work email to create an account. One account per person. You're responsible for everything that happens under your account — including keeping your password safe.

Eligibility

You may not use ScoutRival if you're located in (or signing up from) a country under US export sanctions, or if you're on any sanctioned-persons list.

Account security

You must notify us immediately at security@scoutrival.com if you suspect unauthorized access. We're not liable for losses caused by your failure to keep credentials secure, but we'll always help you recover.

04Subscription & billing

Plans & pricing

Current plans are listed at scoutrival.com/pricing. We may change prices, but existing subscriptions stay at their current price for at least one full billing cycle after we notify you of any increase.

Billing cycles

You can pick monthly or annual billing. Annual billing is 10 × monthly price (two months free). Billing happens in advance — monthly subscriptions on the same day each month, annual subscriptions on the same calendar date each year.

Payment

Billing is processed by Stripe. We don't store your card details. Failed payments are retried; if they continue to fail, the subscription downgrades to Free after 7 days of grace.

Taxes

Prices are exclusive of applicable taxes. Stripe collects and remits sales tax / VAT where required.

05Refunds

After the 30-day window:

• Monthly subscriptions — no refund, but you keep access until the end of the current billing period
• Annual subscriptions — pro-rated refund for unused full months on request
• Cancellation due to service outage > 48 hours — full credit or refund at your choice

06Acceptable use

You agree not to use ScoutRival to:

• Generate or distribute spam, harassment, deception, or any unlawful content
• Impersonate people, brands, or organizations you don't represent
• Train competing AI models on our outputs
• Scrape, reverse-engineer, or extract data from the service in volumes beyond ordinary use
• Bypass rate limits, security controls, or tier restrictions
• Resell or sub-license access to non-account-holders (unless on a tier that explicitly permits it, like Agency)

07IP & ownership

Our IP

ScoutRival owns the software, brand, design, documentation, and trademarks of the service. You don't acquire any ownership in them by using the service.

Your IP

You retain full ownership of:

• Your business URL, voice samples, competitor list, and any data you provide
• Every brief, draft, post, and graphic ScoutRival generates for you
• Every piece of content published through ScoutRival to your channels

You grant us a non-exclusive, royalty-free license to use your inputs solely for the purpose of delivering the service to you. This license ends when your account is deleted.

08Generated content rights

Content that ScoutRival generates on your behalf is yours. You can use it any way you want — including outside of ScoutRival. You can export it any time as Markdown (briefs, drafts, posts) or as PNG/JPG (graphics).

You're responsible for:

• Reviewing AI-generated content before publishing (if you've enabled auto-publish, you accept that responsibility moves to you)
• Ensuring published content complies with applicable laws (advertising standards, disclosure requirements, defamation, etc.)
• Not publishing content that infringes third-party rights

We make reasonable efforts to keep generated content original and on-brand, but AI outputs can occasionally be incorrect, biased, or duplicative. The "Approve" button is meaningful — treat it as such.

09Liability & warranty

Warranty disclaimer

The service is provided "AS IS" and "AS AVAILABLE". To the maximum extent permitted by law, we disclaim all warranties — express, implied, or statutory — including merchantability, fitness for a particular purpose, and non-infringement.

Liability cap

Our total liability for any claim arising out of these Terms or the service is capped at the greater of:

1. The amount you paid us in the 12 months immediately preceding the claim, or
2. USD $100

We are not liable for indirect, incidental, special, consequential, or punitive damages — including lost profits, lost data, or lost opportunities — even if we've been advised of the possibility.

Some jurisdictions don't allow these limitations. Where that's the case, the limitations apply only to the maximum extent permitted by law.

10Termination

By you

You can cancel any time from your account settings. No questions, no friction. You keep access until the end of the current billing period.

By us

We may terminate or suspend your account if you:

• Violate these Terms, especially the Acceptable Use section
• Use the service in a way that materially harms other customers or the service itself
• Fail to pay after 7+ days of payment retries
• Are subject to legal process that requires termination

For non-violation terminations (e.g., we shut down the service), we'll give at least 60 days' notice and refund unused prepaid time.

11Governing law & disputes

These Terms are governed by the laws of Singapore, without regard to its conflict-of-law provisions. Singapore is a neutral, English-language, common-law jurisdiction — chosen so neither party has home-court advantage.

Any dispute that can't be resolved by direct negotiation will be settled through binding arbitration under the rules of the Singapore International Arbitration Centre (SIAC), with one arbitrator, conducted in English. Each party bears its own costs.

Nothing in this section prevents either party from seeking injunctive relief in a competent court to protect IP or confidentiality.

12Changes to these terms

We may update these Terms when something changes — a new feature, a new law, a tweak in how we operate. When we do:

• The "Last updated" date at the top changes
• Material changes get a 30-day notice via email to all account holders
• Continued use of the service after the 30-day notice constitutes acceptance
• If you don't accept the change, you can cancel and we'll refund unused prepaid time

13Miscellaneous

// ENTIRE AGREEMENT

These Terms, together with the Privacy Policy, form the entire agreement between you and ScoutRival.

// SEVERABILITY

If any provision is found unenforceable, the rest of the Terms remain in effect.

// NO WAIVER

Failure to enforce a right or provision doesn't constitute a waiver.

// ASSIGNMENT

You can't assign these Terms without our written consent. We may assign them — for instance during an acquisition — by giving you notice.

// CONTACT

For questions about these Terms: legal@scoutrival.com