Cancelling — and getting your money back.
Cancel and you keep full access until the end of the period you've paid for, then drop to Free. Nothing is deleted, and you can undo it right up until the last day.
Cancelling ScoutRival takes two clicks, doesn't cut you off, and doesn't delete anything you've made. And right up until your paid period ends, you can undo it.
How to cancel
Billing → Manage billing
Cancel subscription sits at the bottom of your plan card.
Confirm
A dialog tells you the exact date your access runs to, and offers the smaller-plan route instead. Confirm and you're done.
No forms, no retention call, no "are you sure" five times.
When it actually stops
At the end of the period you have already paid for. Not the moment you click.
Cancel on the 3rd with a renewal on the 28th and you keep every feature of your plan — full credits, every brand, every seat — until the 28th. Then you land on Free.
You are never charged again. A banner appears at the top of Manage billing showing the date your access ends, so you're never guessing.
What you keep
Cancelling is not a delete. Nothing you've made is removed from your account.
- Your brands — profile, services, positioning, voice, visual identity. All of it.
- Your competitors and everything we've logged about them.
- Your brief archive — every brief you've ever received, still searchable.
- Your BlogCraft articles and every Compose thread.
- Your connections — WordPress, Search Console, your AI keys, your delivery channels.
- Your account, obviously. You just log in as a Free user.
Come back in six months, pay again, and everything is exactly where you left it.
What you lose
Capacity, not content. Once you drop to Free:
- 50 credits a month instead of your plan's allowance.
- One brand, one seat, and the Free competitor limit.
- Smaller audit budgets — Free crawls fewer pages when you run an SEO audit.
If you're over a limit — three brands and you're back to a limit of one — nothing gets deleted. You simply can't add more until you're back under it.
Undoing it — the Resume button
The moment you cancel, a Resume subscription button appears next to the cancellation banner on Manage billing.
Click it any time before your period ends and the cancellation is called off. Your billing carries on as if nothing happened — same plan, same renewal date, no new charge, no re-checkout.
The Resume button only exists while the paid period is still running. Once it lapses and you're on Free, there's nothing to resume — you'd buy the plan again from the plan picker. Nothing is lost either way; it's just two more clicks.
The cheaper option nobody takes
If the reason is cost rather than the product, switch to a smaller plan instead of cancelling. Pro to Starter is $89 down to $29 — and you keep the daily brief, the monitoring, the archive and the habit.
The cancellation dialog says this too, and it's not a retention trick: an account that keeps running is worth more to you than one that's switched off. See changing plan.
Refunds
Every paid plan carries a 14-day money-back guarantee.
Email support within 14 days of paying and we refund you. That's the whole process — there's no in-app refund flow, so don't go hunting for one. Tell us it wasn't for you and the money goes back.
Cancelling and refunding are separate things. Cancelling stops the next charge; it does not refund the one you've already paid. If you want your money back on a payment made in the last fourteen days, email us — do that as well as cancelling, not instead of it.
More on the awkward cases in billing troubleshooting.