Troubleshooting — find your symptom.

Find your symptom, follow the link. Each section's troubleshooting page has the cause and the fix in full — this page just gets you to the right one fast.

Your Daily Brief

Symptom	Go here
No brief arrived this morning. Nothing in Telegram, Slack or Discord, and nothing in the app.	Why is my brief empty? — the usual cause is that no delivery channel is connected, and without one no brief is generated at all.
My brief is empty, or reads generic. It arrived, but there's nothing in it worth acting on.	Why is my brief empty? — almost always an empty Products & Services field, or competitors with nothing to report.
My brief arrives at the wrong time.	When your brief arrives — check the hour and the timezone.

Brands & competitors

Symptom	Go here
A competitor shows no activity. They're clearly posting, but ScoutRival sees nothing.	Brand troubleshooting — usually a wrong handle, a source we can't reach, or a link that's been quarantined after repeated failures.
My logo is blurry, or my brand colours are wrong.	Brand troubleshooting — we guess from your homepage, and you can override it in ten seconds.
Competitor discovery found nothing.	Brand troubleshooting, then add a rival by hand: finding & adding competitors.

Delivery & publishing

Symptom	Go here
Nothing arrives in Slack, Telegram or Discord — even though the channel says it's verified.	Channel troubleshooting.
Publishing to WordPress fails, or the post lands with its formatting mangled.	Publishing an article to WordPress.

Content generation

Symptom	Go here
BlogCraft won't generate. The button is greyed out, or generation stalls.	BlogCraft troubleshooting.
Where's my image? Compose gave me a prompt, not a picture.	Compose troubleshooting — Compose writes the image prompt; rendering a picture needs an image model connected. See image mode.
The content doesn't sound like me.	Brand Voice — feed it your own writing and ban the words you hate.

SEO & AI visibility

Symptom	Go here
My audit only did some of my pages. It stopped well short of my whole site.	Visibility troubleshooting — your plan sets a page budget. The numbers are on plan limits.
No Core Web Vitals, or AI visibility says "not measured".	Visibility troubleshooting.

Billing & credits

Symptom	Go here
I paid but I'm still on Free.	Billing troubleshooting — the most common billing ticket, and always recoverable. Your money is not lost.
My card was declined, or I need an invoice, or I want a refund.	Billing troubleshooting.
I connected my own AI key but I'm still being charged credits.	AI Models troubleshooting — check the key is actually routed to the job you're running, and note that connecting a key doesn't make everything free. See routing.
My credits didn't reset, or I've run out.	Running out of credits.

Still stuck?

If your problem isn't here, or the fix didn't work, don't spend an afternoon on it.

Related

Reference

Every limit, in one table

Reference

FAQ