Your send time.

Pick the hour and the timezone when you add a channel. Then read the next paragraph before you add a second one — the schedule belongs to the brand, not the channel.

Your send time is one of two settings that behave in a way people don't expect. It's worth two minutes now to save a confused morning later.

Where the send time lives

It's on the add-a-channel form, not in Brief Settings.

That surprises people, because “when does my brief arrive” feels like a brief setting. But you set the hour and the timezone at the moment you tell us where to send it — which is the only moment the question actually matters.

A preview line under the form shows exactly when the next one lands, so you can check you got the timezone right before saving.

One schedule per brand

// THE THING THAT CATCHES PEOPLE

The send time belongs to the brand, not to the channel. If you add a second channel and pick a different hour, you have just moved the whole brand's brief to that hour — including the channel you set up first.

There is one brief per brand per day, and it goes to every connected channel at the same moment. So if you set Telegram to 9am and later add Slack at 6pm, both now arrive at 6pm.

The Telegram row might still display 9am. Believe the last hour you saved, not the row.

Changing the hour

There's no Edit on a channel. To change the hour, the timezone, or a webhook URL:

1

Delete the channel

The bin icon on the channel row. Your delivery history is kept.

2

Add it again with the new settings

This also rewrites the brand's schedule to the hour you pick — which is usually exactly what you were trying to do.

3

Hit Test

Confirm it still lands where you expect.

Different times for different brands

This works, and it's the intended way to run several clients.

Each brand carries its own schedule, its own channels and its own brief. An agency can have one client's brief hit a shared Slack at 7am and another's hit Telegram at noon. Switch brand with the brand switcher, then set that brand's channels up independently.

What you can't do is send the same brand's brief to two channels at two different times.

Pausing a channel

Pause stops delivery without deleting the channel or losing its history. Useful over a holiday.

// CAREFUL WITH YOUR LAST CHANNEL

A paused channel doesn't count as connected. Pause your only channel and the brand now has none — which means the brief stops being generated, not merely stops being delivered. You'll come back to no history for the period you were away.

No channel, no brief

Worth stating plainly, because it's the other setting that surprises people:

ScoutRival does not generate a brief for a brand with no connected delivery channel. We don't spend your credits writing something nobody asked to receive. If you're seeing “No brief yet for today” every morning, this is almost certainly why.

Connect one channel, test it, and it takes care of itself from then on. More on delivery →

Still stuck?
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