Your profile.
Your avatar, your name and your timezone. And the thing people hunt for and never find: there is no way to change your email address yourself — it's a support request, and we do them.
Three things live on Settings → Profile: a picture, a name, and a timezone. A fourth — your email address — is shown but locked, and that's the part worth reading.
Your avatar
Hit Upload avatar, pick a file, and it uploads the moment you choose it — there's no second Save button on this card.
| Rule | Value |
|---|---|
| Maximum size | 4 MB |
| Accepted formats | PNG · JPG · WEBP |
| Not accepted | SVG, and anything that isn't an image |
| Shape | Cropped to a circle — so centre your face, and don't upload a wide banner |
Break either rule and you'll get "Pick a PNG/JPG/WebP under 4 MB." There's no resizing step; if your file is 6 MB, shrink it first.
Why SVG is refused
Because an SVG is not really a picture — it's a document, and it can carry a script inside it. Serving one back from our storage would mean serving someone else's code from our domain. Every serious tool refuses SVG avatars for exactly this reason, and so do we. Export it as a PNG and upload that.
Your name
Whatever you type here is the name the app greets you with. It's required — you can't save an empty one — and it has nothing to do with your brand's name, which lives under Brand → Profile.
Your timezone
Pick from the list and hit Save. If your exact zone isn't listed, choose one with the same offset — it's a clock, not a location.
Changing your timezone here does not move your daily brief. The brief's hour and timezone are set per brand, under Channels — that's the one that decides when it lands. Set your send time →
Your email can't be changed
The email field on this page is deliberately locked. ScoutRival has no self-serve flow for changing the address on an account — not here, not in Billing, not anywhere. Don't spend ten minutes looking for it.
If you need to move your account to a different address — you've left a company, changed provider, or signed up with a typo — contact support and ask. We do it by hand, and we do it. It's one message, and it's usually done the same day.
A self-serve email change is on the list. Until it lands, the honest answer is: ask us.
If you signed up with Google or LinkedIn, your email is whatever that account carries. Changing it there doesn't move your ScoutRival account — same answer, same route: ask us.